StarzSpins Privacy Policy

At StarzSpins, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at https://starzspins.com/. By accessing our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully so you understand your rights and our obligations as your data controller.

Who We Are

Here at StarzSpins, we operate under the ownership of One Touch Exch Co. Ltd, registered under number 129024, with our registered address at Trust Company Complex, Ajeltake Road, Marshall Islands MH96960. We are licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202506039-FI2. Our StarzSpins platform is committed to full compliance with applicable data protection laws and regulations in all jurisdictions where we operate.

Information We Collect

When you register and use our services, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Government-issued identification documents for KYC verification
• Email address and phone number
• Residential address and country of residence

Financial and Transaction Data

• Payment method details, including card information, e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history, including amounts, currencies, and timestamps
• Transaction records related to your use of EUR, USD, GBP, AUD, CAD, BTC, ETH, LTC, and USDT

Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, session duration, and in-game activity on our StarzSpins Casino platform
• Login timestamps and account activity logs

How We Use Your Information

We use the personal data we collect for the following purposes:

• Account Management: We use your registration data to create and maintain your StarzSpins Casino account and verify your identity
• Payment Processing: We process your financial data to handle deposits and withdrawals via methods such as Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, and various cryptocurrencies
• Legal Compliance: We are required to verify your identity and source of funds as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Security and Fraud Prevention: We monitor account activity to detect and prevent fraudulent, abusive, or suspicious behaviour
• Customer Support: We use your contact details to respond to enquiries submitted via our 24/7 live chat or email at support@starzspins.com
• Promotions and Bonuses: We use your data to manage your eligibility for welcome bonuses, reload offers, cashback, free spins, and our loyalty programme
• Responsible Gambling: We use gameplay data to monitor for signs of problem gambling and apply responsible gaming measures where appropriate

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under your account agreement
• Legal obligation: We are required to process certain data to comply with regulatory and licensing requirements under our Anjouan licence
• Legitimate interests: We may process data where we have a legitimate interest in doing so, such as fraud detection and service improvement
• Consent: Where required, we will request your explicit consent before processing data for marketing or optional purposes

Data Sharing and Third Parties

We at StarzSpins do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment Processors: We share necessary financial data with payment providers to facilitate transactions
• Game Providers: We work with over 70 software providers including Pragmatic Play, NetEnt, Evolution, Playtech, and Microgaming, who may receive technical session data
• Regulatory Authorities: We may be required to disclose your data to licensing authorities, law enforcement, or other government bodies upon lawful request
• KYC and Compliance Services: We use third-party identity verification and fraud prevention services to fulfil our legal obligations
• IT and Infrastructure Providers: We engage hosting and technical service providers who process data strictly on our behalf

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, our StarzSpins records are retained for a minimum of five years following account closure to satisfy regulatory and anti-money laundering requirements. Once the retention period has expired, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may ask us to correct inaccurate or incomplete data
• Right to Erasure: In certain circumstances, you may request that we delete your personal data
• Right to Restriction: You may request that we limit how we use your data in specific situations
• Right to Object: You may object to processing based on legitimate interests
• Right to Data Portability: You may request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at support@starzspins.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

Our StarzSpins platform uses cookies and similar tracking technologies to improve your experience, analyse site traffic, and deliver relevant content. Cookies help us remember your preferences, maintain session security, and optimise platform performance. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Security Measures

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

Restricted Countries and Eligibility

We do not knowingly collect or process personal data from individuals located in jurisdictions where our services are prohibited. Restricted territories include, but are not limited to, the United States, Russia, the United Kingdom, India, and other listed countries. If we discover that data has been collected from a user in a restricted country, we will take prompt steps to close the account and delete the associated data in accordance with our policies.

Minors

Our services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will delete that data immediately and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a notice on our platform. Your continued use of our StarzSpins services following any such update constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your data, please do not hesitate to reach out to us. You can contact our support team at any time via live chat directly on our website or by emailing us at support@starzspins.com. We are committed to resolving any privacy-related concerns promptly and transparently.